Teressa Broderick Supervisor, Account & Business Development	Account & Business Development As Supervisor of the Account & Business Development Team for  AmeriBen/IEC Group, Teressa is involved in providing strategic direction for the organization and is responsible for maintaining long-term relationships with our self-funded clients as well as our carrier partners.  She is responsible for the Client Service Coordinator team as well as advising plan sponsors and consultants on plan design, cost savings, benefit administration issues, industry regulations and the implementation of new products and services.   In addition to working with our self-funded clients, Teressa has worked very closely with our fully-insured university student health plan business.  She has managed multiple carrier relationships, consulted with brokers specializing in student business, and developed  relationships with the universities’ representatives. Teressa has over nine years of experience in the health insurance industry in both the self-funded and fully-insured arenas.  She earned her Bachelor of Science degree from Boise State University and holds her Health, Disability and Life licensure in Idaho, Utah and Oregon.
Linda Elam Account Representative Human Resources & Benefits Specialist - TeckCominco Inc.	Account & Business Development Linda is a Human Resources Benefits Specialist / Account Representative for AmeriBen/IEC Group.  She has been with the organization for twelve years.   Prior to this specialized position, Linda designed and developed the initial internal claims audit program used here at AmeriBen/IEC Group. Linda has been in the self-funded insurance industry since 1987.   Her extensive background includes claims processing, customer service, programming, vendor negotiation and sales from Colorado to New Jersey and now to Idaho. Linda holds a Bachelor of Communications from the University of Colorado, Boulder.  She has also taught for the Chicago Board of Education at the elementary school level. Linda is a dedicated skier and parent of two.  She is active in Toastmasters, Little League and Capital Youth Soccer.
Leslie Emery Account Representative	School Business Unit Leslie is an Account Representative within the Student Business Unit with AmeriBen/IEC Group.  She is currently responsible for maintaining long-term relationships with the client and broker partners within our fully-insured university student health plans. Leslie has over 25 years experience in the health insurance industry, varying from all different aspects of a 3rd party administrator. She has held Management roles in Claims, Customer Service and Support Services.  She also has 15 years of claims adjudication experience.   Her knowledge and expertise has proven to be an added value in building strong business relationships based on confidence and trust with clients, brokers, and fully insured carriers.  Leslie also serves as a resource for clients, brokers and carriers assisting them with issue resolutions and workflow improvements.
Liz Feezor Client Service Coordinator	Account & Business Development Liz Feezor is a Client Service Coordinator (CSC) for AmeriBen/IEC Group.  She has been with AmeriBen/IEC Group since April of 2006.  As a CSC, Liz is the first line of response for any questions or concerns that the client may have, and also assists the Account Representatives on client projects and requests.  Liz speaks fluent Spanish and has several years of experience in bilingual customer service and document translation. Liz holds a Bachelor of Arts degree from the University of Oregon.  She is currently pursing a Masters of Health Sciences degree with an emphasis in Health Services Leadership at Boise State University.
Robyn Fulfer Client Service Coordinator	Account & Business Development Robyn currently holds the position of Client Service Coordinator for AmeriBen/IEC Group.  She has over twelve years experience in the health insurance and third party administration.  Robyn’s experience ranges from customer care, claims processing, network provider disputes and customer operations. Robyn is a married mother of two.  In her spare time she is an avid snowmobiler and loves winter.  During the summer months she enjoys boating, fishing and motorcycle riding.  Robyn also volunteers with Big Brothers Big Sisters.
Patty Gillin Client Service Coordinator	Account & Business Development Patty is a Client Service Coordinator (CSC) for the AmeriBen / IEC Group.  As a CSC, Patty is the dedicated contact for any questions and concerns that clients have and acts as a “911” contact for urgent issues.  In her role as CSC, Patty assists the client’s Account Representative with client specific projects and research.  Together, the CSC and the Account Representative form a cohesive team to ensure an accurate and timely response to a client’s concerns. Patty began her career at AmeriBen / IEC Group in March 2004.  Patty joined the AmeriBen / IEC Group after completing a Bachelor of Science degree in History/Political Science and Lewis-Clark State College in Idaho.  While working on her degree she held the position of Staff Assistant to the Senate Special Committee on Aging in Washington, D.C.  Her time in this role allowed her to gain valuable insight on the politics of healthcare.
Melanie Greene Sr. Account Representative	Account & Business Development Melanie currently holds the position of Sr. Account Representative at AmeriBen/IEC Group. Over the past eighteen years working in the healthcare insurance industry, Melanie has touched the lives of many with her personal service touch. Her knowledge and experience include claims operations, appeals, networking, service and sales, account management, and client presentations. Melanie studied at the University of N.C. at Charlotte and obtained her bachelor's degree in biology, with a minor in psychology. Currently she holds her healthcare sales license in Colorado.  Also, Melanie participates in Toastmasters International and holds the title of V.P. of Education and has achieved Competent Communicator and Competent Leader at her local club. She is also a member of NAHU. Her future goals include working on her C.E.B.S. designation. Melanie is married and a mother of two. In her spare time, she enjoys walking, bike riding and participating in her children's activities as well as volunteering for charities.
Debbie Hainke Account Representative	Account & Business Development Debbie is an Account Representative with AmeriBen/IEC Group.  She came to AmeriBen with over 11 years of experience in the health insurance industry and has been employed here since June of 2000.  She has a very "well rounded" history including experience in customer service, eligibility, risk management, client services and account management.  She has successfully completed courses in Medical Terminology, Business Grammar and Usage and Essentials of Management. Debbie has worked with employers, brokers, insurance carriers, TPA's and plan participants.  She has a proven track record of building strong business relationships based on confidence and trust.    She has attended Boise State University and is currently working on obtaining her Health, Life and Disability license in the state of Idaho.  She is dedicated to providing the highest level of quality service to her clients.   Debbie is a founding member of the Pulse, an internal team which develops leadership while monitoring and actively addressing employee morale.  She is a charter member of Toastmasters International club, Communicreators.  Debbie has worked closely with Walk America groups in the past and currently organizes and leads the AmeriBen/IEC Group each year in the Race for the Cure fund raiser for breast cancer research.
Carrie Hatch Plan Performance Manager	Plan Performance Carrie joined AmeriBen/IEC Group in July of 2004 as an accountant in Client Accounting where she worked closely with our client community to understand self funding financial transactions.  As a result of her attention to detail and ability to understand the complexities of the TPA business she was promoted into the Technology Services Center as an Analyst where she was responsible for monitoring inbound and outbound data transactions for the organization.  This experience led her to the eventual promotion to the EDI Services Coordinator.  Carrie then transitioned into the Operations Department as the Support Services Supervisor responsible for EDI and Support Services.  Carrie was promoted again in November of 2007 to the Manager of Plan Performance and is now responsible for several departments including Support Services, Provider Relations and Customer Care.  Carrie holds a Bachelor’s degree in Accounting and she is a Certified Medical Assistant.  Her internal advancement and contributions to the organization truly embody and reflect our Core Purpose as it pertains to developing great leaders.
Janel Herrmann Insight Benefits Specialist	Account & Business Development Janel Herrmann is a Benefits Specialist for AmeriBen/IEC Group.  She has been with AmeriBen/ IEC group since March of 2005.  She is responsible for benefit plan management for a self-funded Client.  Prior to this specialized position she held the position of Client Service Coordinator. Janel has been in the health industry since 1996.  She has seven years experience in both the self-funded and fully-insured insurance    arenas.  Her background includes insurance billing, coding, customer service and medical assistance in Washington and Idaho. Janel received her Bachelor’s, Magna Cum Laude, in Applied Science as well as a certificate in Legal Office Technology from Lewis-Clark State College in Lewiston, Idaho.  Janel holds her Life and Disability Insurance Agent License in the State of Idaho.
Roxanne Joyner Account Representative	School Business Unit Roxanne is an Account Representative within the Student Business Unit with AmeriBen/IEC Group.  She is currently responsible for maintaining long-term relationships with the client and broker partners within our fully-insured university student health plans. Roxanne came to AmeriBen with over 20 years of experience in the dental and health insurance industry.  This experience includes a very diverse history as Operations Manager, HR Manager, Professional Relations and Account Management and has provided her with a proven track record of building strong business relationships based on confidence and trust with employers, brokers, insurance carriers, and other TPA's.   Roxanne attended Boise State University.  She has also successfully obtained and sustained her Health, Life and Disability license in the state of Idaho from 1996- 2000 and is working towards having her Health, Life and Disability license re-instated.   Roxanne is a dedicated professional who prides herself in providing the highest level of quality service to her clients.
Tony Kahmann Sr. Account Representative	Account & Business Development Tony Kahmann joined AmeriBen/IEC Group in July 2005, with over 25 years of experience in sales and marketing of group health insurance plans.  His responsibilities include marketing, sales and account management of self-funded health plans.  His experience includes: Sales, sales management, marketing and broker/consultant roles for carriers and third-party administrators Practical knowledge and experience in Underwriting, Risk, and Product Development Consumer Driven Health Care plan development, marketing and sales Tony attended Pierce College, in Woodland Hills, CA, majoring in Business Administration.  He and his wife, Karen, have been married for 38 years, and are the parents of two children.
Sheryl Lapp Account Representative	Account & Business Development Sheryl Lapp is an Account Representative for AmeriBen/IEC Group.  She works directly with self funded clients and their brokers recommending benefit plan design, evaluating utilization, implementing cost-containment measures, keeping clients informed of new benefit laws, and building client relationships. In addition to working with self funded clients, Sheryl has also been involved with vendor and provider relations, and maintaining those relationships. Sheryl has been with AmeriBen/IEC Group for seven years.  The first few years at AmeriBen/IEC Group were spent as a Client Service Coordinator which built the foundation for becoming an Account Representative. Gaining the knowledge of the claims systems and its operations has given her the unique opportunity to become very well-rounded and versed in all areas of her position. Before coming to AmeriBen/IEC Group, Sheryl spent over 15 years in the medical practice arena, with five of those working in a supervisory position.  Working on the provider side with patients, physicians and staff have given her a complete understanding of the medical practice world.  Working in the insurance arena has gone hand-in-hand with the medical practice experience to create a global picture of understanding. Sheryl attended Highline College in Washington and is working on obtaining her Health, Life and Disability license for the state of Idaho. Sheryl is very dedicated to providing the best in quality, service and knowledge to her client base.
Caroll Mackay Account Representative	Account & Business Development Caroll has over 28 years of experience in the third party claims and fully insured health care administration arena. This includes a strong background in Client Relations, Account & Business Development, and Claims Operations. She has been with AmeriBen/IEC Group for just under nine years and has fulfilled many roles within the organization. Caroll attended the University of Utah and Salt Lake Community College with a course emphasis in English Literature and Business Management. Caroll has two children and enjoys traveling and spending time with friends and family.
Michelle Smith Lead Client Service Coordinator	Account & Business Development Michelle Smith is the Team Lead of the Client Service Coordinator (CSC) position within the Account & Business Development Department with AmeriBen/IEC Group.  She has been with AmeriBen for 9 ½ years, holding positions in the PPO Pricing Department, Claims Processing and Customer Service.  Michelle has 13 ½ years of experience in the health insurance industry. She has successfully completed courses in Medical Terminology and Essentials of Management. Michelle has held the position of Team Lead since August 2003, providing training and support to the CSC team.  She has experience conducting employee enrollment meetings, one on one employee meetings and providing general client services.  As the CSC, Michelle is the first line of response to her clients and brokers for question or concerns that may arise; as well as assisting the Account Representative on global client issues and projects.   Michelle is a charter member of Toastmasters International club, Communicreators, where she has achieved the ‘CC’ recognition of a ‘Competent Communicator’.  She has held positions on the Pulse Team an internal team which develops leadership while monitoring and actively addressing employee morale; as well the Service Excellence Team (SET) Team, an internal team that creates and exhibits a standard of excellence, develop exceptional leadership skills, and facilitate profitable client retention. Michelle is the mother of two girls.  She enjoys camping, gardening and taking her girls drag racing.
Cathy Summers Account Representative	Account & Business Development Cathy Summers is an Account Representative for AmeriBen/IEC Group. She works directly with self-funded clients and their brokers recommending benefit plan design, evaluating utilization, implementing cost-containment measures, keeping clients informed of new benefit laws, and building client relationships. In addition, Cathy works with the sales & marketing staff handling all of the incoming Requests for Proposals. Cathy has been with AmeriBen/IEC Group for over thirteen years. Before working in the self-funded benefits division, Cathy held roles in flexible spending account administration and assisting clients in IEC Group’s Management Consulting department. Cathy earned a Bachelor of Business Administration degree in Business Management/Human Resource Management from Boise State University in 1994, and maintains a Resident Health, Life, and Disability Insurance Agent License from the State of Idaho.
Laurie Tewalt Account Representative	Account & Business Development As an Account Representative with AmeriBen/IEC group, Laurie is responsible for maintaining long-term relationships with self-funded clients and carrier partners.  She has been with the organization for 4 years.  Her current role entails working with clients, and brokers in administration of employer group health plans as well as fully insured Student Business policies. She has over 10 years of experience in the health care industry.  Her expertise ranges from Member Services, Customer Service, Sales and Marketing, Client Services, and Account Management. Laurie is committed to providing the highest level of service to her client base. Laurie earned a Bachelor of Arts degree in Business Communications from Lewis Clark State College 2001. In conjunction to her work history and educational background, she has also successfully completed courses in Medical Terminology, Essentials of Management, and is currently working on obtaining her Health, Life and Disability Licensure for the State of Idaho. Laurie is a charter member of the Toastmasters International Club, The Communicreators.  She has also actively spent time volunteering for Big Brothers Big Sisters acting as both a mentor, and offering her talents to assist with charity fundraisers.  Her greatest appreciation in life is spending time with her husband, family, and close friends.
Rebecca Tristan Client Service Coodinator	Account & Business Development Rebecca Tristan began her career with AmeriBen/IEC Group in 1998.  Since that time, Rebecca has successfully held several positions in the organization including Customer Service Represented, Consulting Assistant and Client Service Coordinator. Within two years after joining the organization she was promoted to Team Lead in Customer Service where she supervised and mentored nine individuals.  Rebecca’s outstanding skill with handling customer situations has earned her the reputation of “Hot Shot” within the AmeriBen community.  On occasion, Rebecca will actually assist the Customer Care department with escalated call volumes and issues. As a Client Service Coordinator, Rebecca is able to use her 9 years of customer service experience on a day- to- day basis. She is the main contact for her groups of clients and brokers, assists with claims and benefits questions that may arise, coordinates the implementation process as well as assists in the renewals process. In addition to her responsibilities as a CSC, Rebecca is a member of Toastmasters, is fluent in Spanish, and is working on completing her degree in Business Administration.
Renee Wolf Client Service Coordinator	Account & Business Development Renee began her career with AmeriBen/ IEC Group in 2000 as a Customer Service Representative, later promoted to Flex Administrator and assisted with IEC Groups Management Consulting Department. Renee returned June 2008 as a Client Service Coordinator (CSC) with gained experience in claims adjusting, provider contracting, and health insurance sales. Some primary responsibilities Renee has as a CSC include assisting with client contacts to resolve claims issues involving a specific client base. In addition, she foresees and communicates any possible plan issue or concern to the Account Representative and operations staff. Renee continues to work towards a dual degree in Business Management and Marketing.
Tanya Zieber Sr. Account Representative	Account & Business Development As Senior Account Representative, Tanya is responsible for developing and maintaining long-term business relationships with client and broker partners and for guiding daily client activity and account management.  She also serves as a resource for clients and brokers, assisting them with issue resolutions and workflow improvements, as well as consulting in areas of plan design, industry regulations, analyzing market trends and the implementation of new products and services.  With approximately ten years of Account Management experience, Tanya    is responsible for managing the organization’s client base in Arizona.  She is also responsible for identifying business opportunities based on new and existing broker relationships. Tanya began her career in the operational departments of a Third Party Administrator.  She built her knowledge base of self funded employee benefit plans by working within the PPO network, Utilization Management, and Member Services. She earned her bachelor’s degree specializing in social behavioral sciences from Arizona State University at Tempe, AZ.  Additionally, she has received her Arizona state insurance licensure for life, health, and disability insurance.

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